Refund Policy

We have a 14-day refund claim policy, which means you have 14 days after receiving your item to request a refund.

Skincare products are ineligible for a return as they are personal care products. To be eligible for a refund, your item must be visually defective and/or contaminated upon package opening. Refund will NOT be issued due to unexpected shipping delays or proper product storage neglect. Please read ALL product descriptions including storage info and shelf life. You’ll also need the receipt or proof of purchase and photos of the defective or contaminated item.

To start a refund, you can contact us at info@dermohelpskin.com If your refund request is accepted, we’ll send you a partial refund with a 50% Restock Fee automatically deducted, as well as instructions on how and where to send your refund balance. Please DO NOT send defective or contaminated items back to, they will not be accepted. Dispose of them immediately. 

You can always contact us for any return question at info@dermohelpskin.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Again, skincare items cannot be returned, they are personal care goods made fresh. Custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are unacceptable for all personal care goods.

Refunds
We will notify you once we’ve received and inspected your refund claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method with the 50% restock fee deducted. Please remember it can take some time for your bank or credit card company to process and post the refund too.